Pricing

What charges may I face if I am using a Free Developer plan account?
Are there monthly/yearly subscription plans using EasyPost?

Payment
How do I set up ACH Billing with EasyPost?
I'm having trouble connecting my bank to EasyPost.
How does balance recharging work with EasyPost?
What does the recharge amount and recharge threshold mean?
Can I set the recharge amount for my account to more than $10,000 at a time?
Why is EasyPost billing me so frequently?
Is there a one-time charge required to use EasyPost?
How come I can't push a one-time charge that's less than my balance?
Can I pay for EasyPost using a pre-paid credit card?

Miscellaneous
How does billing work from each carrier at EasyPost?
What do the billing statuses on the dashboard mean?
Do you offer receipts for payment?

Pricing

What charges may I face if I am using a Free Developer plan account?

Our Developer plan is designed to be a completely free option to help lower volume users (i.e. below 120,000 annually) get started with our simple shipping platform. However, there are certain situations where we assess a fee to either recoup our costs or discourage abuse. These are:

• Using the labels beyond 10,000 free parcels per month results in an overage charge of 5 cents per label.
• Creating "standalone" tracker objects, which means tracker objects not associated with an EasyPost Shipment, results in a 2-cent fee per unique tracker (Trackers come free with the purchase of a carrier shipping label).
• Using the address verification API beyond the number of labels purchased which results in a 2 cents fee per domestic verification and a 6 cents fee per international verification.
• Creating and rating shipments in excess of 3x the number of labels purchased results in an overage charge of 2 cents fee per additional shipment created.
• Enrollment in Automatic Shipping Insurance with coverage of $50 per package for a reduced cost of $0.50 per label.
• Loading wallets from a credit card which results in a 3.75% convenience fee deducted from the amount loaded. This fee can be avoided by loading wallets via ACH.

Customers who opt to purchase an Enterprise subscription are eligible to receive a credit for any overage fees paid for labels, trackers, rating, or address verification, incurred by their previous full calendar month of API usage.

Are there monthly/yearly subscription plans using EasyPost?

Yes, if you ship with volume, we’d be open to providing a Custom plan for you. Talk To A Shipping Expert to learn more!

Payment

How do I set up ACH Billing with EasyPost?

View our ACH Billing Setup Guide for complete, step-by-step instructions. 

I'm having trouble connecting my bank to EasyPost.

First, if you don't see your US-based bank on the list of available banks when connecting your bank account, click on the X button on the top right, and you'll be directed to a manual bank account addition screen. View our ACH Billing Setup Guide for complete, step-by-step instructions. 

Second, if your bank is not connecting correctly, double-check your account and routing numbers to ensure that they're accurate. If this still doesn't work, contact support and we'll help you out.

How does balance recharging work with EasyPost?

We have a balance system that recharges your balance after a certain threshold. You can set the recharge amount as well as the recharge threshold on your EasyPost account dashboard billing page, or through API call. @

What does the recharge amount and recharge threshold mean?

Your recharge threshold is the minimum amount of balance left before it triggers a recharge amount. Your recharge amount is the amount of money you’d like to reinsert into your balance from your account or credit card.

For example, if your recharge threshold is $300 and your recharge amount is $1,000, your account will be replenished by $1,000 any time your balance falls below $300.

Can I set the recharge amount for my account to more than $10,000 at a time?

We've set the $10,000 recharge limit as an assurance against fraud. Please contact support to discuss different options. 

Why is EasyPost billing me so frequently?

If you're seeing frequent charges from EasyPost, first check to see if your recharge amounts and recharge thresholds are set to your preference, then review your receipts to see if your postage purchases match up with these recharge events. If this is not the case, contact us immediately.

Is there a one-time charge required to use EasyPost?

No, we do not require one-time charges to use any of our products. Once you sign up and provide billing information, you can use EasyPost as soon and as often as you want. We will charge your account on record when your balance goes below the threshold that you've set in your Billing Settings.

How come I can't push a one-time charge that's less than my balance?

We don't allow one-time charges that are less than the balance of your account because they're one of our biggest sources of fraud. If you're concerned about an undetermined postage bill due to high demand, we recommend setting up recharge amounts to ensure that you'll continue to purchase postage when your balance runs out.

Can I pay for EasyPost using a pre-paid credit card?

Unfortunately, no. We do not accept payment from pre-paid credit cards in order to combat fraud. You must use a regular credit/debit card or a bank account in order to pay for any EasyPost service.

General / Dashboard

How does billing work from each carrier at EasyPost?

There are a few methods that a carrier will charge you for billing depending on the selected carrier.

The USPS operates on a prepaid postage billing method. With this model, you will be charged for the postage when you create the label.

Carriers such as FedEx, UPS, and DHL Express operate on a bill-on-scan model of billing. This means that you are not charged by the carrier until you hand the package over to them and it is scanned. Once this occurs the package has entered the mail stream and your account will be charged accordingly.

For carriers such as Royal Mail, Asendia, and Canpar you will be billed upon manifesting a shipment. To manifest a Shipment you will need to create a scan form object for the shipments. Read more about Scan Forms, Batches, and Manifesting.

What do the billing statuses on the dashboard mean?

The statuses that pop up in the billing dashboard are:

• Pending - the transaction is pending
• Completed - the transaction is completed
• Rejected - the transaction is rejected, please double-check your balance or banking information to ensure everything is ok before contacting support
• Credited - the transaction is credited to your account, despite the bank not completing the transaction

Do you offer receipts for payment?

Yes. Go to your dashboard and access your billing page history. There’s an option to generate a receipt PDF.