EasyPost has recently enhanced its Stripe integration to offer faster and more reliable ACH payment processing. As part of this enhancement, Stripe requires customers to transition to the new Payment Methods API. This transition applies to both new and existing EasyPost customers.
Important Deadline
Starting on November 1, 2024, Stripe will reject future transactions to fund the wallet or purchase labels with affected payment methods if no action is taken.
Required Actions for Transition
To ensure a smooth transition to the new Stripe API, customers need to take specific actions on existing payment methods.
Step-by-Step Instructions
- Log in to the EasyPost Dashboard and navigate to Account Settings > Billing.
- An alert will appear next to each affected payment method. Select the affected payment method and click "Accept ACH Mandate."
- Review and accept the new Stripe mandate directly on the page to continue using the payment method.
Troubleshooting
Stripe may block certain bank accounts due to failed or disputed payments for compliance reasons. If this occurs, customers may receive the following error message:
“Sorry, couldn't accept mandate at this time.”
To resolve this issue, customers should:
- Contact their bank to lift all restrictions on the following Stripe ACH IDs:
- 1800948598 - Stripe Payments Company
- 4270465600 - Stripe Payments Company
- Once bank restrictions have been lifted, send EasyPost one of the following:
- A voided check
- A bank statement (with sensitive information redacted)
- A statement or email from the bank confirming that all restrictions have been lifted.
The process to unblock the account may take 1-3 business days.
Additional Resources
For questions, contact Support or reach out to a Customer Success Manager.