This article provides answers to common questions about EasyPost billing, including account charges, balance management, and accepted payment methods.
Pricing
EasyPost pricing depends on the billing plan used:
The Free Access Plan includes up to 3,000 free labels per month. This benefit does not apply to BYOCA plans.
EasyPost Wallet Carriers (Free Access Plan)
The following pricing applies to shipments billed through the EasyPost Wallet:
- Label usage: Free for the first 3,000 labels per month. Beyond this threshold, each additional label is $0.08.
-
Tracker overage:
- USPS standalone trackers: $0.03 per unique standalone tracker not associated with an EasyPost shipment
- Non-USPS standalone trackers: $0.02 per unique tracker not associated with an EasyPost shipment
- Trackers are free with the purchase of an EasyPost carrier shipping label. USPS standalone tracker fees are aggregated daily and appear in the payment log as "USPS Carrier Tracker Fee usage."
-
Address verification overage:
- $0.02 fee per domestic verification not associated with an EasyPost shipment.
- $0.06 fee per international verification not associated with an EasyPost shipment.
- Shipment rating overage: $0.02 per shipment rated beyond 3x the number of labels purchased.
- Shipping insurance: $1.00 per label for up to $100 of coverage.
- Wallet loads via credit card: 3.75% convenience fee (to avoid this fee, use ACH transfers).
Bring Your Own Carrier Account (BYOCA)
The following pricing applies when using external carrier accounts:
- Base cost: $20.00 per month
- Label usage: $0.08 per label
- Carrier charges: Postage and carrier fees are billed directly by the carrier.
BYOCA plans do not include free monthly label usage.
BYOCA charges are invoiced monthly and billed to the primary payment method on file.
Payment
Wallet Auto-Reload
EasyPost uses an auto-reload feature to maintain a sufficient Wallet balance. When the Wallet balance falls below a configured threshold, funds are automatically added using the selected payment method.
Auto-reload settings include:
- A minimum balance that triggers funding.
- A reload amount added when the threshold is reached.
When using an ACH payment method, it is recommended to set the minimum balance to cover at least five days of estimated shipping spend.
For setup instructions, examples, and best practices, see the EasyPost Wallet Auto-Reload Preferences article.
ACH Billing
For complete setup instructions, refer to the ACH Billing Setup Guide.
Troubleshooting Bank Connections
- If a US-based bank is not listed, click the X in the top-right corner of the screen to access manual bank entry.
- If the connection fails, verify that the routing and account numbers are correct. If there are still issues, please contact support for assistance.
Accepted Payment Methods
Prepaid credit cards are not accepted. Payments must be made using a debit card, credit card, or ACH transfer.
Billing Plans
EasyPost supports two plan types that determine how carriers are billed.
EasyPost Wallet Carriers (Free Access Plan)
Wallet Carriers are prepaid and billed directly through the EasyPost Wallet. EasyPost consolidates charges and manages billing with the underlying carriers.
Some Wallet Carriers are aggregate carriers, which means multiple carrier services are combined into a single workflow and billed through EasyPost. Aggregate carriers may use different billing methods depending on the carrier.
Billing methods vary by carrier:
- Bill-on-Creation: Charges applied when the label is purchased (e.g., USA Export - Powered by Asendia).
- Bill-on-Scan: Charges applied when the carrier first scans the shipment (e.g., UPS, FedEx, Canada Post, DHL eCommerce, DHL Express).
- Prepaid: Charged when the label is created (e.g., USPS).
- Manifest-based: Charged when the shipment is manifested via scan form (e.g., Royal Mail, Asendia, Canpar).
- Benefits: Centralized billing, instant access to multiple carriers, no contracts or volume minimums for the first 3,000 labels per month.
For more information, refer to ScanForms, Batches, and the Manifest Guide.
Bring Your Own Carrier Account (BYOCA)
BYOCA shipments are billed directly through the customer's own carrier account. EasyPost facilitates shipment creation and management, but all postage, fees, and reconciliation remain with the carrier.
For more information, please review the EasyPost Wallet and Bring Your Own Carrier Account Plans article.
Billing Statuses in the Dashboard
- Pending: The transaction is awaiting confirmation.
- Completed: The transaction was successful.
- Rejected: The transaction failed. Check the account balance and bank details before contacting support.
- Credited: The amount was applied to the account even though the bank did not complete the transaction.
Receipts
Receipts and invoices are available in different sections of the EasyPost dashboard:
- Subscription and overage invoices: Available in the Billing tab under Invoices & Logs > Invoices.
- Auto-reload receipts: Available in Invoices & Logs > Payment Logs tab.
- Shipment receipts: Available from the Shipments tab by opening a shipment and selecting Receipt from the Details dropdown.
FAQs
Q: Is there a one-time setup fee to use EasyPost?
A: No. There are no setup fees. Charges are based on account activity and billing settings.
Q: Why are frequent charges appearing from EasyPost?
A: Frequent charges typically result from low recharge thresholds or small recharge amounts. Review billing settings and associated postage purchases. Contact support if issues persist.
Q: Why can't a one-time charge be made below the account balance?
A: To prevent fraud, one-time charges must exceed the current balance. Adjust recharge settings instead.
Additional Resources
EasyPost Wallet and Bring Your Own Carrier Account Plans