Overview
Nexus’ manual order processing allows users to add further configuration to the shipment before purchasing the label, including the following actions:
- Manage addresses
- Select packaging
- Manage multiple packages
- Add item weights
- Add EasyPost insurance
- Configure additional shipment options
Note: For orders that do not require additional configuration, try Nexus’ Quick Buy feature to purchase labels with just one press of a button.
Locate and Review Order
Navigate to the Order Fulfillment tab.
Find and select the order and review all details, customer information, and addresses to ensure accuracy.
Note: The Billing Address will match the address entered when creating the account, unless a default is otherwise specified in the Nexus Shipping Settings or Shopify account.
Create Shipping Label
Select Create Shipping Label to get started.
Manage Addresses
The To/From section displays the origin and destination addresses.
The From address lists the associated origin address. Use the dropdown to select from all available locations. Available locations are configured via the Locations settings page (See Manage Locations).
Select the To address to edit any fields.
Add Shipment Packaging
The Shipment Packaging section allows users to select dimension and weight units of measure (in/cm and lb/oz). The Total Weight field represents the package weight and item weights combined.
Select Packaging
Use the dropdown to assign a package from the following:
- Select from available packages. Available packages are determined by packages added via the Packages Settings page (See Manage Packages).
- Select Custom Package to manually add package dimensions and weight. Custom packages are only used for this shipment and are not available for future shipments.
Manage Multi-Piece Packaging
Use the Add Packaging button to split items in the order into multiple packages.
Drag and drop the items into separate packages or leave the extra package empty to ship as an additional package.
Use the dropdown to select the appropriate package. See the Select Packaging section above for packaging options. Click Add to add more packages.
Select Save Packaging Details. The Shipment Packaging section will now show all packages and their associated items.
Manage Item Weight
All items are listed in the Shipment Packaging section. If no weight is populated from Shopify, add a weight manually by clicking the item and entering the weight. The unit of measure is determined by the selection at the top of the Shipment Packaging section.
Select Done to apply the weight.
Insure Shipment
Enable the Insure Shipment setting. Enter a dollar amount to insure the shipment for and the Cost to Insure field will automatically populate the additional cost for the shipment.
Note: Insurance is not available for multi-piece shipments.
Select Additional Options
Enable the Additional Options setting. Select a shipment option and a value to add additional details about the contents of the shipment. The Additional Options can be used to indicate information like signature requirements, handling instructions, hazmat contents, and more. The available values will change depending on the selected option.
Use the Add More button to add multiple options.
The example below shows a signature requirement.
Select Rate and Buy Label
The Service section lists all available carrier services with rates and expected time in transit. Rates only appear after the shipment weight is entered. The Customer Selection is displayed at the top of the section.
The Cheapest and Fastest results are visible by default. Select Show More Options to view all rates.
Click the Buy Label button for the desired rate to complete the transaction.
Download Documents
Immediately after processing the order, users can use the Download Shipping Label and Download Packing Slip buttons to download documents.
For shipments that have already been processed, select the processed order on the Order Fulfillment table to return to the Order Summary window.
Use the Receipt button to download the packing slip and the Print Label button to download the shipping label.
Request a Refund
Press Cancel in the Order Summary window to request a refund.
Review the Request Shipping Refund overview and select Request Refund.
Contact Nexus Support
Contact Nexus Support with any questions or concerns.