The EasyPost Wallet allows payment methods to be added and managed directly from the EasyPost Dashboard. The Wallet is used for label purchases through EasyPost Wallet Carrier Accounts, shipping insurance, and other label add-ons.
This guide explains how to add payment methods, manage Wallet preferences, fund the Wallet, and delete payment methods.
Prerequisites
- Access to the EasyPost Dashboard.
- At least one valid payment method.
Add a Payment Method
Label purchases through any EasyPost Wallet Carrier Account, purchases of Shipping Insurance, or other label add-ons, are billed to the EasyPost Wallet. To set up and fund the wallet, follow these steps:
- Login to the EasyPost Dashboard and navigate to Account Settings.
- Select the Billing tab.
- Click Setup Wallet.
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The following payment methods are supported:
- Credit or Debit Card: Instant transfers with a 3.75% processing fee; ideal for same-day funding.
- Bank Account (Recommended): 3-5 business days for free transfers; best for long-term reliability.
- Bank/Wire Transfer: 1-5 days processing time; fees may vary. Contact us for transfer information.
- Click Next.
EasyPost uses an automated system to load funds based on a minimum balance preference in the wallet. This minimum balance preference amount can be updated.
Note: After adding a payment method, the default preference is to transfer $100.00 if the wallet balance hits $0. This charge is typically triggered during the first label purchase.
Delete a Payment Method
EasyPost requires at least one payment method to remain on file at all times. To delete a payment method, a secondary payment method must already be added.
- Navigate to Account Settings.
- Select the Billing tab.
- If a secondary payment method is available, select the three-dot menu (ellipsis) next to the payment method to delete it.
- If no secondary payment method exists, select Add Secondary Account and add another payment method.
- Once a secondary payment method is added, return to the Billing page and delete the original payment method.
Manage Wallet Preferences
- Navigate to Account Settings.
- Select the Billing tab.
- Find Wallet Settings.
- Select the three stacked dots (Ellipsis or Kebab Menu) and click Adjust settings.
- Within Manage Auto-Fund Settings > Wallet Funding, adjust the auto-reload settings by setting the Amount and Trigger threshold using the provided dropdowns.
- Click Update.
When using a bank account, consider setting thresholds high enough to account for processing delays. Review the Bank Account Payment Methods article for more details.
Load the Wallet (one-time funding)
Funds can be added manually to the EasyPost Wallet at any time.
- Navigate to the Billing tab.
- Select Add Funds.
- Select the One Time Funding option.
- Choose a Payment Method.
- Select an Amount from the dropdown.
- Click the Checkout button
Funds appear instantly for card transactions and within 3-5 business days for bank transfers.
One-Time Funding Rules
When adding funds manually, consider the following guidelines to avoid errors:
- Top-up Amounts must exceed the current balance. For example, a balance of $20.01 requires adding more than $20.00.
- No payments are accepted while a bank transaction is pending.
- If a payment attempt fails, waiting more than 5 minutes before retrying can help avoid errors.
- The maximum transaction value is $100,000.
FAQs
Q: Why did my Wallet charge trigger automatically?
An auto-reload occurs when the Wallet balance falls below the configured trigger threshold. Review the EasyPost Wallet Auto-Reload Preferences article for more details.
Q: Why can't I delete my only payment method?
EasyPost requires at least one active payment method to ensure uninterrupted Wallet funding.
Additional Resources
Credit & Debit Card Payment Methods