ePost Global Carrier Support and FAQs

Overview

ePost Global’s international parcel and mail shipping solutions enable businesses to streamline global distribution and enhance customer satisfaction. Their worldwide network, technology-backed support model, and extensive knowledge of international shipping requirements ensure a seamless experience with reliable, accurate, and consistent delivery.

This article provides support information for ePost Global shipping through EasyPost, including usage details and answers to frequently asked questions.

Shipment Options

EasyPost supports the following shipment options for ePost Global. These options can be passed in the shipment.options object when creating a shipment.

• delivery_confirmation: Supported values include:
  • NO_SIGNATURE
  • SIGNATURE
  • ADULT_SIGNATURE
• label_format: Supported values include:
  • PNG
  • PDF
  • ZPL
  • EPL2
• label_size: Supported values include:
  • 4x6
  • 8.5x11
• cost_center: Used for internal accounting or reporting purposes.
• handling_instructions: Optional handling notes passed to the carrier.
• cod_amount: Specifies the cash-on-delivery amount.
• cod_method: Supported values include:
  • CHECK
  • MONEY_ORDER
  • CASH
• label_date: Sets the ship date printed on the label.
• invoice_number: Optional invoice reference.
• print_custom_1, print_custom_2, print_custom_3: Custom reference fields printed on the label.
• print_custom_1_barcode, print_custom_2_barcode: Barcode versions of custom reference fields.
• import_federal_tax_id: Importer tax identification number, when required.
• tax_id_expiration_date: Expiration date associated with the provided tax ID.

Refer to the ePost Global Guide for additional carrier behavior and service details.

FAQs

Q: How is an ePost Global account connected to EasyPost?

A shipper account must be created directly with ePost Global. Once an account number is issued, it can be added to the EasyPost Carrier Account dashboard or via the EasyPost API to enable label purchasing and tracking.

Q: How are rates handled for ePost Global?

ePost Global rates are provided through carrier-supplied rate cards. When an account is first added, EasyPost may return a placeholder rate (for example, $0.01) until the rate card is installed.

To enable accurate rates, obtain the rate card from ePost Global and contact EasyPost Support to request installation.

Q: Does ePost Global support live rating?

Live rating is not supported. Rates are calculated using uploaded rate tables provided by the carrier.

Additional Resources

ePost Global Carrier Guide