Jitsu Carrier Support and FAQs

Overview

Jitsu, formerly known as AxleHire, is a last-mile delivery service that helps numerous brands meet and exceed customer expectations. 

This article provides support information for Jitsu shipping through EasyPost, including shipping details, usage notes, and answers to frequently asked questions.

Shipment Options

Easypost supports the following shipment options for Jitsu. These options can be passed in the shipment.options object when creating a shipment:

• label_date: Specifies the date printed on the shipping label. This field is required for all Jitsu shipments.
  • If delivery_min_datetime and delivery_max_datetime are not provided, label_date automatically sets an 8 a.m.-8 p.m. PT delivery window.

• delivery_min_datetime and delivery_max_datetime: Define a custom delivery window for a shipment. These values override label_date if supplied. 

  Note: Must be provided in UTC or include a time-zone offset.

• delivery_confirmation: Specifies the delivery confirmation requirement. Supported values include:
  • Required: A standard signature is required. 
  • Signature_Restricted: Only the named recipient may sign.
  • Adult_Signature_Required: Signature required from an adult (18+).
  • Adult19_Signature_Required: Signature required from someone 19 years or older.
  • Adult21_Signature_Required: Signature required from someone 21 years or older.
  • DirectRequired: Must be delivered directly to the recipient.
  • Release: May be left without a signature.
  • Photo_Required: Requires a delivery-location photo. 
  • Idcard_Required: Recipient must show government-issued ID.
  • Photo_And_Signature_Required: Requires both a delivery photo and signature.
  • Idcard_And_Photo_Required: Requires both ID verification and a |photo.
  • Idcard_And_Signature_Required Requires both ID and signature.
  • Indirect_Signature_Required: Allows signature from a nearby person (e.g., neighbor).

• carrier_instructions[delivery]: Provides delivery instructions for the driver. 

  "options": {
    "carrier_instructions": {
      "delivery": "Leave the package by the side door."
    }
  }    

Refer to Shipment Options for more information.

FAQs

Q: How do I enable real-time tracking with Jitsu?

Jitsu supports real-time API and webhook tracking. Webhook tracking provides instant updates when events occur. To enable webhooks, contact a Jitsu representative and request that events be sent to:
https://easypost-webhooks.carrier-platform.net/public/jitsu/webhookTracking
 

Q: Can pickups be requested through EasyPost?

Yes. Pickup requests for Jitsu can be made via the EasyPost API. Contact a Jitsu representative for pickup availability and pricing details.

Additional Resources

Jitsu Carrier Guide