To ensure USPS claims can be submitted successfully, product values must be provided for all claimable shipments. A new feature in the EasyPost Dashboard allows for downloading a list of affected shipments and uploading product values in bulk using a CSV file. This process improves visibility and streamlines claim filing.
Prerequisites
- Product value data for each affected shipment.
- Product value must be provided in USD.
Step-by-Step Instructions
- Log in to the EasyPost Dashboard.
- Navigate to the Guard Insurance.
- Enable Carrier Insurance Claims.
- Select the USPS Claims tab.
- Select Upload Missing Values.
- Download the CSV template.
- Open the downloaded CSV file and populate the missing product values. Do not modify the structure of the file. Save the file once complete.
- Upload the completed CSV.
- Review the upload status. A confirmation message will appear upon successful upload.
- Address any errors. If the file contains invalid or incomplete data, an error message will appear. Correct the issues and re-upload the CSV file.
Best Practices
- Ensure product values are recorded in USD.
- Do not alter column headers or structure in the CSV file.
- Upload only the shipments provided in the downloaded CSV.
- Review error messages carefully and correct all listed issues before re-uploading.
FAQs
Q: What happens if product values are not added?
A: Claims cannot be submitted to USPS for shipments missing product values. This may result in the loss of recoverable funds.
Q: How often is this information required?
A: During each claims period, notifications are sent if any shipments require additional data.
Q: Can additional claim details be submitted via this feature?
A: At this time, only product values can be added through the bulk upload process.