EasyPost Insurance Overview

EasyPost Insurance is affordable, simple, and flexible. Full Coverage for your shipments starts at 0.5% of insured value or reach out to a shipping expert to customize an even more affordable plan based on your needs.

• What is Covered
• How to Purchase
• EasyPost Claims
  • Filing a Claim
• Insurance Refunds

What is Covered

• Location: From anywhere to everywhere*
• Type of coverage: lost, damaged, or stolen 
• Coverage: Automatic up to $5,000, up to $15,000 upon approval

For a list of coverage exceptions, including additional details surrounding EasyPost Insurance coverage, please visit our Terms and Conditions here.

How to Purchase

You can purchase EasyPost Insurance on both your labels created through EasyPost or outside of EasyPost.

• For EasyPost Shipments: You can immediately insure your package at the Shipment Buy stage. There is no possibility of rejection and your default limit is $5,000
• For labels purchased outside of EasyPost: Insure your package at Insure endpoints with a tracking number.

For more detailed information on how to set up purchasing of EasyPost Insurance, please visit our official API Documentation here.

EasyPost Claims

Filing a Claim

• To start with a claim, please fill out this super brief form
  • Make sure you are including the right attachments based on claim type (A list of admissible evidences will be found in the next section)

• After your initial outreach, our team will respond to you within 24 hours about the next steps
• Our team could also ask for additional evidence - For example, for damage, we could ask for a close-up of your packaging to determine whether the damage qualifies for a reimbursement
• Once approved, the payout will be released within 10 calendar days.
• The default is paid to your EasyPost account
• Alternatively, you could respond to our support team and ask for a check directly to the end customer
• For updates, please reach out to insurance@easypost.com and we’ll provide you with an update quickly. 
• If your claim was denied and you disagree with the result, feel free to submit an appeal request through this form. Our management team will review your claims again with follow-up communications.

Insurance Refunds

If a shipment with EasyPost insurance is refunded, the insurance fee will be refunded as well. EasyPost does not offer any direct refunds on insurance for labels purchased outside of EasyPost.

If you have any general questions about EasyPost Insurance, or you are having issues submitting your claim, please reach out to our Claim Support Team directly by emailing insurance@easypost.com.

Insurance Evidence

Below shows a detailed list of admissible evidence for each type of claims - 

• Lost: Any shipment that has no tracking update after 30 days
• Mandatory evidence
• Accurate claim form
• Customer outreach stating the lost of package 
• Invoice
• Damage: Any shipment that has shown “delivery” scan, but arrived not in the original condition
• Mandatory evidence
• Accurate claim form
• Customer outreach stating the damage of package 
• Invoice
• Photos clearly showing damage to the product(s)
• Additional evidence (Our support team may ask for additional evidence to verify that the nature of damage is solely caused by carrier mishandling)
• Pre-shipment photos
• Packaging photos
• Proof of salvage value
• Theft: Any shipment that has shown “delivery” scan, but was not received by end customer (this could include misdeliveries, or other mishaps that weren’t criminal in nature)
• Mandatory evidence
• Accurate claim form
• Customer outreach stating the lost of package (Could be a PDF or a screenshot)
• Invoice
• One of the following evidence to prove theft
• Police report
• Security footage
• Carrier letter
• written documentation from an authority/leasing office detailing the incident
  

  Insurance Filing Deadline

  
  

  	Deadline
  Loss: No delivery scan	30-60 days after shipping
  Damage: Delivered but broken	30 days after shipping
  Theft: Delivered, but customer has not received	30 days after shipping