How do I cancel a shipping label and request a refund?
How do you refund a label?
When can I request a refund for a shipment?
Do I get the label fee back when I refund a label?
Can I refund a shipment that was not created through EasyPost?
What do the refund statuses mean?
Why can't I refund a shipment in your test environment?
How long do I have to file a refund for my USPS postage?
Why can't I refund my order object?
Can I make a refund request for a shipment using the Tracking code instead of the Shipment ID?
How do I cancel a shipping label and request a refund?
Canceling and voiding shipping labels is dependent on the carrier. You’ll have to comply by your carrier’s label voiding policies.
To initiate a refund, we have a line-by-line guide on how to do so here.
How do you refund a label?
We have a comprehensive guide that goes over our Refund object, which you can view here. It will break down how our refund object works in six different programming languages, so you can find the best documentation for you and your application.
You can also track and manage your refunds on the EasyPost dashboard. Search for your shipment on the shipments page and click "See Details" and "Refund".
When can I request a refund for a shipment?
You can request a refund for a shipment whenever it hasn’t been shipped or it’s in pre_transit under the status string of the tracker.
You cannot request a refund whenever a shipment is in transit, or whenever the status string is showing: unknown, in_transit, out_for_delivery, delivered, available_for_pickup, return_to_sender, failure, cancelled or error.
Do I get the label fee back when I refund a label?
If you successfully refund the label with the carrier, we will also refund the label fee back to you.
Can I refund a shipment that was not created through EasyPost?
You cannot refund a shipment that you did not create through EasyPost.
What do the refund statuses mean?
The statuses that pop up in the refund_status string are:
submitted- the refund is submittedrefunded- the refund is completedrejected- the refund is rejected, double check the validity of your refund request before resubmittingnot_applicable- the carrier doesn't support refunds
Why can't I refund a shipment in your test environment?
In order test refunds in our test environment, you'll have to refund the shipment within the first minute of creation. In our test environment, our test trackers automatically progress through tracking states so that you have a working test case for our webhook infrastructure.
If you still can not get a test refund after voiding the shipment within the first minute of creation, contact our support team.
How long do I have to file a refund for my USPS postage?
You have 30 days to request a refund for any postage purchased from USPS. Of course, if the postage enters the mailstream, then you may no longer request a refund for it.
Why can't I refund my order object?
There is no refund method for Order objects. You'll have to initiate refunds for each Shipment object if you want to refund your entire Order.
As an additional note: all carriers who support Orders do not bill through EasyPost, so if your carrier refunds your Shipments, we will only charge you for the label fee for those shipments.
Can I make a refund request for a shipment using the Tracking code instead of the Shipment ID?
Yes. If you created the shipment through EasyPost, you can use this code.
$shipment = \EasyPost\Shipment::retrieve('insert_tracking_code_here')
$shipment->refund();
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